Privacy Policy
Introduction
By accessing or using any part of https://gg-drop.pl (hereinafter — the “Website”) or creating an account on the Website, you agree to this Privacy Policy. This Privacy Policy explains how we collect, use, process, store, and disclose your information, including Personal Information, in connection with your access to and use of the Website.
The “Data Controller” is the company responsible for determining the purposes and means of processing personal data under this Privacy Policy. LLC «Transtrade» acts as the Data Controller in accordance with EU Regulation 2016/679 and determines the purposes and means of processing your Personal Information.
When using payment services, you may also provide information, including Personal Information, to LLC «Transtrade», registration number 310961-3301-LLC, registered at: Kyrgyz Republic, Bishkek, Leninsky District, 66 Kalyk Akiev Street.
LLC «Transtrade» processes the information required to handle payments and acts as the Data Controller for payments (hereinafter — the “Payment Data Controller”) in relation to information required for detecting, analysing, and reporting activities suspected of fraud, money laundering, terrorist financing, or other illegal activities in accordance with applicable legislation, as described below.
In this Privacy Policy, the terms “we”, “us”, and “our” refer to the company responsible for your information under this Privacy Policy. Please refer to the Contact and Complaints section below for the Data Controller’s contact details.
Information We Collect
We collect Personal Information that may be used to identify our clients and partners. This may include, but is not limited to, your first and last name, date of birth, bank account details, home or other physical address, email address, telephone number, delivery details, payment information, information related to access to skins and loot boxes, transaction history, Website usage preferences, feedback regarding the Website, and other contact information that constitutes Personal Information.
Personal Information You Provide to Us
We may ask you to provide Personal Information. In certain cases, we may also request information through surveys or contests. Participation in such surveys or contests is entirely voluntary, and you may decide whether you wish to provide the requested information.
The information requested may include contact details, such as your name, mailing address, or telephone number, as well as demographic information, such as your postal code or age.
Personal Information We Collect About You
While you use the Website, our servers may maintain an activity log. This log may collect administrative and traffic information, including your source IP address, date and time of access, pages visited, language settings, software crash reports, and browser type. This information helps us provide, maintain, and improve our services.
In certain cases, we may conduct security checks to verify your identity, age, and other registration information you have provided. We may also review your use of the Website and financial transactions to identify potential violations of our Terms and/or applicable law.
For these purposes, we may use your Personal Information and disclose relevant information to third parties to verify the data you have provided in connection with your use of the Website, including through international information exchange where applicable.
Reports prepared as part of such security checks may include requests for credit reports and/or verification of the information you have provided against third-party databases. Personal Information may also be obtained from customer lists lawfully acquired from third parties.
Purpose of Processing Your Information
We process your Personal Information where necessary to operate our services and fulfil our obligations. Your Personal Information may be used for the following purposes:
With your consent and until that consent is withdrawn. For example, where you have agreed to receive marketing communications.
Where necessary to fulfil our contractual obligations, including:
providing access to the Website and loot box opening services;
providing customer support.
Where processing corresponds to our legitimate business interests, including:
improving the quality and relevance of LLC «Transtrade» services and customer support;
meeting specific business requirements;
supporting the operational needs of the Website;
carrying out security, identification, and verification procedures;
providing information about our promotions and the services of LLC «Transtrade».
Where we rely on legitimate interests to process your Personal Information, you may contact us for further information regarding our assessment of the impact of such processing on you.
How Long We Store Your Information
After your account is closed, Personal Information associated with your account will generally be retained for no longer than one year from the date of closure.
Financial information, including information relating to commission payments and similar transactions, may be retained for approximately 10 years after account closure in accordance with our legal obligations relating to fraud prevention, anti-money laundering requirements, and taxation.
Your Rights
You have certain rights regarding your Personal Information, including:
The right to receive information about how we use your Personal Information and about your related rights.
The right to request correction of inaccurate information about you.
The right to access and review the Personal Information we hold about you.
The right, in applicable circumstances, to request deletion, restriction, or suspension of the use of your Personal Information.
The right to request your Personal Information in a digital format, including for the purpose of transferring it to a third party.
The right to object to the processing of all or certain parts of your Personal Information where applicable.
Your Consent to Data Processing and Its Withdrawal
Under the GDPR, consent must be given clearly and affirmatively by individuals providing their personal data to an organisation. Consent represents a positive and affirmative indication of an individual’s agreement to the processing of their personal data.
When submitting your Personal Information through our Website, you must accept the applicable terms. With regard to marketing communications, you may choose whether to subscribe to them. You can withdraw your consent to receive marketing communications at any time.
Security
We recognise the importance of information security and take appropriate measures to protect Personal Information. Personal Information provided to us is stored in a secure database within our protected network and is safeguarded using active security measures.
Automated Decision-Making and Profiling
We use specialised software to monitor and report suspicious activity related to loot box opening or access to skins.
International Transfers
We store Personal Information on our servers in Estonia. Personal Information collected through the Website may also be stored or processed in countries where we or our partners, suppliers, or agents maintain facilities.
Contact and Complaints
If you have any questions or complaints regarding this Privacy Policy or the processing of your Personal Information, you can contact us using the following details:
Email: support@ggdrop.com
Address: Kyrgyz Republic, Bishkek, Leninsky District, 66 Kalyk Akiev Street
Changes to This Privacy Policy
We regularly review this Privacy Policy and update it when significant changes occur in the way we use Personal Information or when changes are necessary to maintain compliance with applicable legislation.
Data Protection Legislation
If you would like to learn more about the General Data Protection Regulation (GDPR), please visit:
GDPR text